Privacy Policy

Last updated: August 1, 2026

This Privacy Policy describes how RASKIMPORT AS, trading as SVAICO, collects, uses, stores and discloses personal information when you visit, use or make a purchase from SVAICO.com, communicate with us, create an account, request customer support or otherwise use our services.

The online store is operated by:

RASKIMPORT AS
Trading name: SVAICO
Organisation number and VAT ID: NO 923 833 447 MVA
Vikavegen 18
5107 Salhus
Norway

Email: support@svaico.com
Website: SVAICO.com

For the purposes of applicable data protection law, including the General Data Protection Regulation, RASKIMPORT AS is the controller of your personal information unless otherwise stated.

1. Personal information we collect

The personal information we collect depends on how you interact with our store and services.

We may collect the following categories of personal information:

Contact information

This may include:

• Your full name.
• Billing and delivery address.
• Email address.
• Telephone number.
• Country and region.

Account information

This may include:

• Customer account details.
• Login information.
• Saved addresses.
• Preferences and settings.
• Products saved to wish lists or shopping carts.
• Order history.

Passwords and authentication information may be processed by Shopify or another authentication provider and are not normally directly accessible to SVAICO.

Order and transaction information

This may include:

• Products viewed, ordered, returned or cancelled.
• Order numbers.
• Purchase history.
• Product prices.
• Currency.
• Discounts.
• Payment status.
• Shipping method.
• Delivery and tracking information.
• Refund and return information.
• Communications relating to an order.

Payment information

Payment information is processed by Shopify and the relevant payment service provider.

Depending on the payment method, this may include:

• Payment method.
• Transaction identifier.
• Payment confirmation.
• Billing information.
• Limited payment card information.
• Fraud and risk-screening information.

SVAICO does not normally receive or store complete payment card numbers.

Vehicle and compatibility information

When you use our vehicle selector, ask us to identify a product or request compatibility assistance, we may process:

• Vehicle manufacturer.
• Vehicle model.
• Model year.
• Engine type.
• Engine power.
• Vehicle identification number, if provided.
• Registration information, if provided.
• Original equipment or part numbers.
• Information about previously selected vehicles.

Vehicle-selection information may be stored in your browser, customer account or session so that the store can remember your selected vehicle.

Communications and support information

When you contact us, we may process:

• Emails and support requests.
• Return and warranty claims.
• Photographs and videos.
• Diagnostic information.
• Vehicle information.
• Part numbers.
• Invoices and receipts.
• Any other information you choose to provide.

Please do not send unnecessary sensitive or confidential information.

Device and usage information

When you visit SVAICO.com, we and our service providers may automatically collect:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Language and regional settings.
• Cookie identifiers.
• Session identifiers.
• Pages viewed.
• Products viewed.
• Search activity.
• Cart activity.
• Referring website.
• Date and time of visits.
• Interaction with the website, advertisements and emails.
• Approximate location derived from your IP address.

Marketing information

Where marketing or advertising services are enabled, we may process:

• Marketing preferences.
• Email subscription status.
• Advertisement interactions.
• Campaign attribution data.
• Products viewed or added to the cart.
• Previous purchases.
• Cookie and advertising identifiers.

2. How we collect personal information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing or submit a return request.
• Automatically through cookies, pixels, local storage and similar technologies.
• From Shopify and installed Shopify applications.
• From payment service providers.
• From shipping and fulfilment providers.
• From fraud-prevention and security providers.
• From analytics and advertising providers.
• From business partners where permitted by law.
• From publicly available sources where necessary to verify company or delivery information.

3. How we use personal information

We may use personal information for the following purposes:

Processing and fulfilling orders

We use personal information to:

• Process payments.
• Confirm orders.
• Prepare and ship products.
• Provide tracking information.
• Communicate about an order.
• Process returns, refunds and warranty claims.
• Handle customs documentation.
• Prevent delivery errors.
• Provide customer support.

Providing and improving the store

We may use information to:

• Operate SVAICO.com.
• Remember your selected vehicle and preferences.
• Display compatible products.
• Improve website functionality.
• Diagnose technical errors.
• Measure website performance.
• Understand how customers use the store.
• Improve our products, product information and customer service.
• Maintain customer accounts.

Customer communication

We may use your information to:

• Answer questions.
• Provide product and compatibility assistance.
• Send order and delivery notifications.
• Respond to complaints.
• Process returns and warranty cases.
• Inform you about important changes affecting an order or account.

Security and fraud prevention

We may process personal information to:

• Protect customer accounts.
• Verify transactions.
• Detect fraudulent or suspicious activity.
• Prevent misuse of the website.
• Protect our systems, customers and business.
• Investigate chargebacks, disputes and security incidents.
• Enforce our terms and policies.

Shopify, payment providers and other service providers may use automated systems to assess transaction and fraud risk.

Marketing and advertising

Where permitted by law, we may use personal information to:

• Send promotional emails.
• Measure marketing performance.
• Display advertisements.
• Create audiences for advertising.
• Personalise advertisements and product recommendations.
• Measure whether an advertisement resulted in a visit or purchase.

Where consent is legally required, marketing cookies and similar technologies will not be used until consent has been provided.

You may unsubscribe from promotional emails at any time using the unsubscribe link in the email or by contacting support@svaico.com.

You may still receive non-promotional communications relating to orders, payments, deliveries, accounts, returns or legal notices.

Legal and regulatory purposes

We may process personal information to:

• Comply with accounting, tax, customs and consumer-protection requirements.
• Respond to lawful requests from public authorities.
• Establish, exercise or defend legal claims.
• Maintain required business records.
• Comply with court orders and other legal processes.

4. Legal bases for processing

Where the GDPR or similar legislation applies, we process personal information using one or more of the following legal bases:

Performance of a contract

Processing is necessary to:

• Process and deliver an order.
• Receive payment.
• Provide customer support.
• Manage returns and refunds.
• Provide requested compatibility assistance.
• Maintain a customer account.

Legal obligation

Processing is necessary to comply with obligations relating to:

• Accounting and bookkeeping.
• Tax and VAT.
• Customs.
• Product safety.
• Consumer rights.
• Fraud prevention.
• Requests from competent authorities.

Legitimate interests

We may process personal information where necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights.

These interests may include:

• Operating and securing our store.
• Preventing fraud.
• Improving our products and services.
• Providing effective customer support.
• Managing disputes and claims.
• Understanding store performance.
• Protecting our legal and commercial interests.

Consent

We rely on consent where required, including for:

• Certain marketing communications.
• Non-essential cookies.
• Targeted advertising.
• Certain analytics and personalisation technologies.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Cookies and similar technologies

SVAICO.com, Shopify and our service providers use cookies, pixels, local storage and similar technologies.

These technologies may be used for:

Necessary functions

Necessary technologies support:

• Shopping-cart functionality.
• Checkout.
• Payment processing.
• Security.
• Fraud prevention.
• Customer login.
• Language and market selection.
• Remembering privacy choices.

Necessary technologies may be used without consent where permitted by law because the store cannot function properly without them.

Functional technologies

These may remember:

• Your selected vehicle.
• Language.
• Currency.
• Country or market.
• Customer preferences.

Analytics technologies

These help us understand:

• How visitors use the website.
• Which pages and products are viewed.
• How customers reach the website.
• Whether website features operate correctly.
• How marketing campaigns perform.

Advertising technologies

Where enabled, advertising technologies may be used to:

• Display relevant advertisements.
• Measure advertising performance.
• Limit repeated advertising.
• Build advertising audiences.
• Understand whether advertisements result in purchases.

Where required, you can accept, reject or manage non-essential cookies using the cookie banner or privacy settings available on SVAICO.com.

You may also change browser settings to block or delete cookies. Blocking necessary cookies may prevent parts of the store from functioning correctly.

6. How we disclose personal information

We may disclose personal information only where reasonably necessary for the purposes described in this policy.

Recipients may include:

Shopify

Our store is hosted by Shopify. Shopify processes information required to operate the storefront, checkout, customer accounts, payments, security, analytics and related services.

Shopify may process information in countries other than your country of residence.

Where Shopify Network Intelligence or other enhanced Shopify features are enabled, Shopify may process information from interactions with our store together with information from interactions with other Shopify merchants. Shopify may be independently responsible for certain processing performed for its own purposes.

Information about Shopify’s processing and privacy controls is available through Shopify’s consumer privacy resources.

Payment providers

Payment providers process information required to:

• Authorise payments.
• Prevent fraud.
• Complete transactions.
• Handle refunds.
• Resolve payment disputes.

The provider used depends on the payment method selected during checkout.

Shipping and fulfilment providers

We may disclose necessary information to UPS and other carriers, customs agents, warehouses and fulfilment partners.

This may include:

• Name.
• Address.
• Email address.
• Telephone number.
• Order contents.
• Shipment value.
• Customs information.
• Tracking information.

Technology and infrastructure providers

We may use service providers for:

• Website hosting.
• Content delivery.
• Cloud storage.
• Security.
• Error monitoring.
• Email delivery.
• Customer support.
• Data storage.
• Technical maintenance.

This may include Shopify, Cloudflare and other technical providers.

Analytics and advertising providers

Where enabled and permitted by law, information may be disclosed to analytics and advertising providers, including Google and other advertising platforms.

These providers may use cookies and similar technologies according to their own privacy policies.

Professional advisers and authorities

We may disclose information to:

• Accountants.
• Auditors.
• Insurance providers.
• Banks.
• Legal advisers.
• Tax and customs authorities.
• Police or other public authorities.

This will only occur where necessary, legally required or relevant to protecting our rights.

Business transactions

If RASKIMPORT AS is involved in a sale, restructuring, merger, acquisition, insolvency or transfer of business assets, personal information may be disclosed as part of that transaction, subject to applicable law.

7. Sale and sharing of personal information

RASKIMPORT AS does not sell personal information in exchange for monetary payment.

However, certain disclosures involving targeted advertising, advertising cookies or audience measurement may be legally defined as a “sale”, “sharing” or use for targeted advertising in some jurisdictions.

Where required, customers can opt out through the privacy-choice or data-sharing opt-out page available on SVAICO.com.

We will honour valid privacy requests as required by applicable law.

8. International transfers

RASKIMPORT AS is established in Norway, but Shopify and other service providers may process or store personal information in other countries.

These countries may have different data-protection laws from your country.

Where personal information is transferred outside Norway, the European Economic Area or the United Kingdom, we rely on appropriate legal mechanisms where required, such as:

• An adequacy decision.
• Standard Contractual Clauses.
• Equivalent approved contractual safeguards.
• Another legally permitted transfer mechanism.

Service providers may also implement additional technical and organisational safeguards.

9. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors including:

• Whether you have an active customer account.
• Whether an order or return is being processed.
• Accounting and tax requirements.
• Customs requirements.
• Product warranty and consumer claims.
• Fraud-prevention and security needs.
• Dispute and limitation periods.
• Whether you have consented to marketing.

In general:

• Order, transaction, invoice and accounting information is retained for the period required by applicable accounting and tax law.
• Customer account information is retained while the account remains active and for a reasonable period afterwards.
• Customer-service, return and warranty correspondence is retained while necessary to resolve the matter and handle possible claims.
• Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required.
• Security logs and technical information are retained for a limited period appropriate to security and troubleshooting needs.

Information may be retained for longer where necessary to comply with law, resolve disputes or establish, exercise or defend legal claims.

Information may also be anonymised so that it can no longer reasonably identify you. Anonymised information may be retained for statistical and analytical purposes.

10. Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

However, no system, transmission method or storage solution can be guaranteed to be completely secure.

You are responsible for keeping account credentials confidential. Contact us promptly if you believe an account or transaction has been compromised.

Do not send complete payment-card details, passwords or other highly sensitive information by ordinary email.

11. Your privacy rights

Depending on where you live, you may have the right to:

• Request confirmation of whether we process your personal information.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object to direct marketing.
• Request data portability.
• Withdraw consent.
• Opt out of certain targeted advertising, sale or sharing.
• Submit a complaint to a data-protection authority.
• Request information about international transfers and safeguards.

These rights are not absolute. We may retain or continue processing information where permitted or required by law.

To exercise a privacy right, contact:

support@svaico.com

Please include enough information for us to identify your account or order and understand your request.

We may need to verify your identity before completing the request. We may also request proof of authority where someone submits a request on your behalf.

We will not discriminate against you for exercising a valid privacy right.

12. Marketing preferences

You can unsubscribe from promotional emails by:

• Using the unsubscribe link included in the email.
• Contacting support@svaico.com.
• Changing available account or privacy settings.

Unsubscribing from marketing does not prevent us from sending transactional messages concerning:

• Orders.
• Payments.
• Deliveries.
• Returns.
• Refunds.
• Warranty matters.
• Security.
• Customer accounts.

13. Children’s privacy

SVAICO.com is not directed at children.

We do not knowingly collect personal information directly from children who are not legally able to provide valid consent or enter into a purchase agreement in their jurisdiction.

If you believe a child has provided personal information to us without appropriate authorisation, contact support@svaico.com so that we can investigate and take appropriate action.

14. Third-party websites

SVAICO.com may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. Their processing of personal information is governed by their own privacy policies.

You should review the privacy information of any third-party service before submitting personal information.

15. Complaints

Contact us first if you have concerns about how we process personal information:

support@svaico.com

You may also lodge a complaint with the data-protection authority in your country.

The relevant supervisory authority for RASKIMPORT AS is:

Datatilsynet – The Norwegian Data Protection Authority

You may also complain to the supervisory authority in the EU or EEA country where you live or work, or where you believe an infringement occurred.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services.
• New technologies or applications.
• Changes to service providers.
• Changes to legal requirements.
• Changes to how personal information is processed.

The latest version will be published on SVAICO.com with an updated revision date.

Where required by law, we will provide additional notice of material changes.

17. Contact information

For questions, privacy requests or complaints, contact:

RASKIMPORT AS
Trading as SVAICO
Organisation number and VAT ID: NO 923 833 447 MVA

Vikavegen 18
5107 Salhus
Norway

Email: support@svaico.com
Website: SVAICO.com

RASKIMPORT AS is the controller of personal information processed through SVAICO.com.